How to Protect Your Airbnb from Theft: What to Do if a Guest Steals

Last Updated on April 19, 2025 by Fullhome Airbnb Manager

While Airbnb hosting can be rewarding, occasionally hosts face unfortunate incidents, including theft of valuable items like artwork. Knowing how to prevent theft and respond effectively when it happens is crucial for minimizing losses and stress.

Signs Your Property is at Risk:

• Lack of Adequate Security Measures: If your property lacks basic security features such as cameras, alarm systems, smart locks, and motion-activated lighting, it can be an easy target for thieves.
• Poor Guest Screening Processes: Failing to thoroughly review guest profiles, previous host reviews, and identity verification can significantly increase the risk of theft and other incidents.
• High-Value Items Left Unsecured: Valuable artwork, jewelry, or expensive electronics left visible or easily accessible can tempt opportunistic guests.
• Absence of Regular Property Checks: Without regular inspections and oversight, small issues or early warning signs can go unnoticed, creating vulnerabilities.
• Multiple Guest Complaints or Issues: Frequent guest complaints or reports of suspicious behavior from neighbors can indicate underlying security risks.

What Steps To Take if Theft Occurs:

Confirm the Missing Item:

Immediately verify that the item is genuinely missing by carefully searching the property, reviewing surveillance footage, and consulting with cleaning staff or property management teams. Sometimes items may simply be moved by guests without notification.

Document the Incident:

Collect extensive documentation about the theft, including detailed descriptions, photographs of the area whe re the item was located, and any visible signs of forced entry or suspicious activity. Record timestamps, gather relevant video footage from security cameras, and retain all communication with guests before, during, and after their stay

Contact Local Authorities:

Contact local law enforcement immediately and file a formal police report. Provide officers with your comprehensive documentation and cooperate fully to ensure an official record is established. Keep a copy of this report, as Airbnb and insurance providers typically require it to process claims.

Communicate Clearly with the Guest:

Engage in respectful, professional communication with the guest involved. Politely inquire about the missing item to confirm whether they might have information or explanation. Maintain clear records of all guest communications, as these may serve as evidence in investigations.

Enhance Property Security Immediately:

Quickly take measures to secure your property against further incidents. Change locks, update security system passcodes, and consider temporarily removing other valuables from the property until vulnerabilities are resolved.

Contact Your Insurance Provider:

If you have specialized or any additional short-term rental insurance, notify your provider promptly to initiate the claim process. Provide them with your comprehensive documentation, including the police report and Airbnb communications, to expedite processing.

How Airbnb Addresses Theft Claims

Airbnb provides a host protection program called AirCover for Hosts, which includes up to $3 million in damage protection and $1 million in liability coverage. However, when it comes to theft—especially of high-value items like artwork—it’s important to understand what is and isn’t covered.

What AirCover Covers:

• Theft or damage caused by a guest or their invitees during a confirmed booking

• Reimbursement for stolen valuables if hosts can provide proof of ownership and value

• Coverage for damage to artwork, furnishings, or appliances as long as the claim meets Airbnb’s documentation requirements

🔄 Filing a Claim:

1. Go to the Resolution Center on Airbnb within 14 days of the guest’s checkout (or before the next guest checks in—whichever is earlier).

2. Submit all supporting evidence, including:

   • A copy of the police report

   • Clear photos or video footage of the missing or damaged item(s)

   • Screenshots of guest conversations and booking details

   • Proof of ownership and estimated replacement value (receipts, appraisals, etc.)

3. Airbnb may contact the guest for their version of events, so maintaining respectful and factual communication is key.

⏱ Typical Response Time and Outcomes:

• Airbnb typically responds within 7–10 business days

• Payouts are issued after claims are verified, but high-value claims may take longer

• Some claims may be denied if:

  • There’s insufficient evidence

  • The host missed the reporting window

  • The stolen item wasn’t properly documented before the booking

🔒 Important Caveats:

• AirCover is not a substitute for homeowner’s or rental insurance

• Items not photographed or documented may not be covered

• Artwork with unclear provenance or unverified value may fall outside Airbnb’s reimbursement policies

Insurance Coverage Recommendations

While Airbnb’s AirCover offers a level of protection, it’s not foolproof—especially when high-value items like original artwork are involved. That’s where specialized short-term rental insurance comes in. It fills in the gaps, ensuring you’re fully covered for theft, damage, and even liability concerns beyond Airbnb’s limitations.

Also Read – Why You Need Airbnb Insurance & The Risks Involved

✅ Why Additional Insurance Matters:

• AirCover is limited in scope: It may not cover high-value or one-of-a-kind pieces without detailed documentation and pre-existing proof.

• Standard homeowner policies often exclude short-term rentals: Without proper coverage, hosts may find claims denied due to “business use” exclusions.

• Specialized insurance ensures peace of mind: With the right policy, you’re covered for incidents like theft, vandalism, liability claims, and loss of income from canceled bookings.

Coverage Options for High-Value Artwork:

When valuable artwork is displayed in a short-term rental, ensure your policy includes:

• Scheduled personal property coverage: Specific coverage for art, antiques, or collectibles at agreed-upon values.

• Theft and vandalism protection: Coverage if items are stolen or intentionally damaged by a guest.

• Loss of income: Compensation for lost rental income while repairs or investigations take place.

• Legal liability coverage: Protection in case guests or third parties file claims against you due to incidents involving the property.

See Top Recommended Insurers in Ontario:

Preventative Measures to Avoid Theft

Theft incidents in short-term rentals often stem from preventable oversights. By adopting a proactive security strategy and minimizing exposure to risk, hosts can protect their valuable items—especially unique or irreplaceable artwork.

🧠 1. Rigorous Guest Screening

• Review Profiles Thoroughly: Only accept bookings from guests with verified IDs and multiple positive reviews.

• Use Airbnb’s Smart Tools: Enable identity verification, reservation requirements, and messaging filters.

• Trust Your Gut: If something feels off—such as vague messages or incomplete profiles—it’s okay to decline the booking.

🔐 2. Implement Smart Security Systems

• Smart Locks & Keypads: Replace traditional keys with time-sensitive digital entry codes to track who enters and when.

• Security Cameras: Install outdoor security cameras at entry points (as permitted by Airbnb policy) to monitor guest activity.

• Motion-Sensor Lighting: Deter potential theft with well-lit exteriors and hallway motion lights.

🗂 3. Inventory and Documentation of Valuables

• Maintain a Detailed Inventory List: Keep an up-to-date record of all valuable items, including descriptions, serial numbers, and estimated value.

• Photograph Everything: Take dated high-resolution photos of artwork and other valuables before each guest arrives.

• Use Watermarks or Cataloging Apps: Consider watermarking or digitally cataloging artwork to support authenticity and ownership claims.

🖼 4. Store or Secure High-Value Items

• Avoid Displaying Irreplaceable Artwork: Consider replacing originals with high-quality prints or reproductions in rental properties.

• Use Lockable Storage: Secure irreplaceable or high-value items in lockboxes, storage rooms, or off-site locations during guest stays.

• Anchor Wall Art: Secure artwork to walls with theft-resistant mounts to make removal more difficult.

📋 5. Establish Clear House Rules

• Create a Visible House Manual: Outline what’s allowed and what’s off-limits. Include a clear note that the property is protected by security measures.

• Highlight Consequences: Politely state that theft or damage will be reported to law enforcement and Airbnb, and could result in legal action.

Professional Property Management Advantage

Partnering with a professional property management company like Full Home Hosting Services doesn’t just save you time—it strengthens your property’s defense against risks like theft, guest damage, and mismanagement. From smart guest screening to regular on-site oversight, a dedicated airbnb management team adds a vital layer of security and peace of mind.

🧾 1. Secure Guest Vetting

• Advanced Screening Protocols: Professional managers assess booking history, reviews, identity verifications, and behavioral red flags to reduce the chances of problem guests.

• Fraud Prevention Tools: We use systems to detect suspicious bookings or patterns that may indicate intent to damage or steal.

• Manual Overrides: In questionable cases, Full Home steps in to block or cancel risky reservations.

🧰 2. Regular Property Inspections

• Pre- and Post-Stay Checks: Our team inspects your property between every booking to ensure everything is in place and in excellent condition.

• Item Inventory Verification: Valuables such as artwork or electronics are checked for condition, placement, and presence.

• Immediate Action on Red Flags: If something is missing or damaged, we act fast—documenting and launching the resolution process within Airbnb’s required timeframes.

🛎 3. 24/7 Guest Support & Monitoring

• Round-the-Clock Availability: Guests are less likely to attempt theft or vandalism when they know someone is always watching.

• Smart Home Integration: We manage smart locks, surveillance access, and alarm systems remotely for added responsiveness and airbnb safest  and guest security.

• Crisis Handling: In the rare event something does go wrong, we liaise directly with law enforcement, Airbnb, and your insurance provider to ensure a smooth and supported claims process.

💼 4. Stress-Free Owner Experience

• Hands-Off Management: From listing optimization to key exchange and emergency response, you don’t have to lift a finger.

• Transparent Reporting: Regular updates and incident reports give you visibility without the stress of being on-call.

• Asset Protection Focus: Your home isn’t just a rental—it’s an investment. Our systems are designed to protect both your revenue and your property’s long-term value.

📣 Thinking of going hands-off with confidence? With Full Home Hosting Services, you get the support of seasoned professionals who treat your property like their own.

FAQs

Q1: What should I immediately do if a theft occurs during a guest stay?

A: Start by confirming the item is genuinely missing. Document the scene with photos and videos, contact your local police to file an official report, and notify Airbnb through the Resolution Center. Also, inform your insurance provider if you carry short-term rental coverage. Time-sensitive action is critical for reimbursement.

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Q2: Does Airbnb compensate hosts for stolen items like artwork?

A: Yes, through their AirCover program, Airbnb may compensate hosts for theft or damage, but only if you provide sufficient evidence. This includes proof of ownership (receipts or appraisals), photos taken before the guest’s arrival, and a police report. Note that high-value or unique items may require extra documentation.

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Q3: Can insurance fully cover the cost of stolen items?

A: If you have the right short-term rental policy, yes. Many providers offer customizable coverage for valuables, including scheduled property coverage specifically for artwork. This can include theft, vandalism, and even loss of rental income during investigation or repair downtime.

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Q4: Should I report every theft incident to the police?

A: Absolutely. A police report is often required by both Airbnb and insurance companies to validate any claims. Even if the item isn’t highly valuable, reporting the incident adds an official record that could prevent future fraudulent behavior by guests.

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Q5: How do I prevent theft without making my guests uncomfortable?

A: Focus on visible but non-intrusive measures: use smart locks, clearly state that outdoor cameras are in use, and politely mention in your welcome guide that the property is monitored for security. These steps help deter theft while still offering a welcoming environment.